Once your order has been carefully processed (this can be between 2-5 days) and packaged it will be dispatched to you as quickly as possible. Please see individual product pages for specific product delivery times and made-to-order items.
We ship to the below locations are are proud to offer free delivery to all of these locations via trackable courier services (specific service depends on product and destination).
Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, India, Japan, Jordan, Kuwait, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Oman, Poland, Portugal, Qatar, Romania, Saudi Arabia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.
If your country is not listed, please inquire.
Import Customs & Duties
All European countries and the United States are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.
The following countries are DDU (Delivery Duty Unpaid) destinations: Canada, Japan, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates, India.
Please note all John Lloyd Morgan pieces are DDU (Delivery Duty Unpaid).
All product prices displayed for DDU destinations don't include taxes and duties. As the recipient, please be aware that you are liable for all import duties, customs and any other associated import costs. Payment of these is necessary to release your order from customs on arrival. Prior to dispatching we will always seek your confirmation by email prior to dispatching a DDU order. Please look out for this email to ensure timely dispatch of your order.
If your product is eligible for return, please check designers below for this information, you may return a product ordered on BIJ FIOR within 14 days of receipt of the goods. BIJ FIOR will not accept returned products that have been worn, damaged, or returned without original paperwork and packaging. Returns that don’t meet these requirements will be sent back to the customer without a refund. Please note that if returning, any original delivery cost will not be refunded to you, unless the product was received damaged or defective.
Designers who accept returns for all products are: Rina Tairo, John Lloyd Morgan, Isabelle Rowe, Percossi Papi, Sophie Theakston.
Designers who do not accept returns: Aurelia & Pierre.
As you will understand, worn, re-sized/altered items or made-to-order items cannot be returned.
If you wish to return your purchase please email firstname.lastname@example.org notifying us of your intention to return your purchase and providing a reason for this return. If the product is eligible for return, you will then be provided with a return label and instructions. Your refund via your original payment method will be processed upon receipt of the goods once checked for authenticity and all original documents. Please note that refunds can take up to 10 working days to show on your account. You will receive a confirmation email once your refund is complete.
If you do not follow the returns process and instructions provided, BIJ FIOR is not liable for any lost/delayed packages, or additional import duties that may occur.
We will deliver your jewellery to you in the quickest most sustainable way. Bij Fior carbon offsets all deliveries to ensure all products arrive to customers in a conscious manner. We package all our orders simply, beautifully and all Bij Fior packaging is fully recyclable.