Bij Fior Shipping & Returns

Please see individual product pages for specific product delivery times. Please see below the terms that apply to all our orders.

We currently only deliver to the UK and EUROPE. For other locations, please enquire.

Orders are sent with trackable delivery service. All BIJ FIOR orders are delivered with all duties and tax paid for.

Orders will be processed within 1-7 working days. Once your order has been carefully processed and packaged it will be dispatched via a premium delivery service such as DHL Express. (service depends on location).

You may return products ordered on BIJ FIOR within 14 days of receipt of the goods. BIJ FIOR will not accept returned products that have been worn, damaged, or returned without original paperwork and packaging. Returns that don’t meet these requirements will be sent back to the customer. Please note that if returning, the original shipment cost will not be refunded to you, unless the product was received damaged or defective.

As you will understand, earrings, re-sized items or made-to-order items cannot be returned. ​

If you wish to return your purchase please email contact@bijfior.com notifying us of your intention to return your purchase and providing a reason for this return. You will then be provided with a return label and instructions. Your refund via your original payment method will be processed upon receipt of the goods once checked for authenticity and all original documents. Please note that refunds can take up to 10 working days to show on your account. You will receive a confirmation email once your refund is complete.

 

BIJ FIOR is not liable for any lost/delayed packages, or additional import duties that may occur, if you do not follow the returns process and instructions provided.

‘BIJ’ is from the French word ‘bijou’, meaning jewellery.

 

‘FIOR’ is from the Italian phrase ‘fior fiore di’, meaning ‘the best of’ or ‘the cream of’. 

 © 2020 BIJ FIOR

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